Not eligible for money back returns:
-Choosing the wrong size is only eligible for exchange/credit.
-Delayed shipping is not eligible for a refund.
-Personal reasons outside of our policy are not eligible for a return
-Any other reasons outside our policy
We will refund any item(s) up to 7 business days of the package delivery date only if they arrive damaged from transit. We throughly check each order before shipping out to ensure quality. Once it's in the mail, it's the delivery service's responsibility to ensure an undamaged package.
The item must be in unused condition, accompanied by original price tags. Photo proof is required when contacting us. Choosing the wrong size/not using the size chart for the specific item is not eligible for a return. Delayed shipping is not eligible for a return. Personal reasons, no longer wanting the item(s), or any situation unrelated to our policy are not eligible for a return.
Refund cases will be issued in the original form of payment. Refunds to credit/debit cards can take up to 30 days to process. If you don’t receive your refund within this time, please contact your bank in this case. Shipping fees are non-refundable.
Please use our exchange/credit portal to process your item(s) easily and quickly
We are happy to exchange items for different sizing or store credit (+ 10% off bonus) up to 14 business days of the package delivery date provided the item is in new, sellable condition.
*Please note that we are only able to offer one exchange per order. If you are experiencing sizing issues consistently, please contact our Customer Experience team for assistance with a sizing recommendation. email@example.com
Our portal called RE:DO offers two easy solutions:
exchange your item for another size OR receive store credit + 10% off your next purchase with us!
We recommend always paying the $1 RE:DO fee at checkout just incase you need to exchange or recieve store credit for any return.
If you don't purchase RE:DO for $1 at checkout and you then need to make a exchange/return, the customer is responsible for the shipping back to us fee which ranges between $4-$9+ depending on package weight.
-Shipping is non-refundable unless there was a mistake on our end.
-Buyer did not choose the right size. It is the buyers responsibility to use our size charts before placing an order.
-Buyer no longer wants the items. The buyer must make sure that they want to buy these items before submitting an order. Especially if buying for a growing puppy, take their sizing into consideration when choosing the size.
-Package is experiencing shipping delays. Unfortunately shipping delays are out of our control and would be between you and your local shipping company.
-Sale items, discounted (using promo codes) items are non-refundable.
-Returned/exchanged goods that have been shipped back to us worn, stained, damaged, and/or not in new sellable condition as it was when we shipped it.
-If customer inputs the wrong address at checkout. We ship to wherever the customer types in, thus we cannot refund a package that went to the wrong address the customer typed in.
-Import duties/customs taxes are non-refundable.