We are located in the heart of Beverly Hills, California! Visit our store at:

840 South Robertson Blvd

Beverly Hills, CA 90035 USA

We currently ship within the U.S. and Canada.

We process orders within 1-3 business days. Processing includes review, packing, and sending out the order. Processing time should be added to the total delivery time.

USA: 2-5 business days (does not include Saturday & Sunday)

Canada: Options can be selected at checkout.

1-2 day shipping expedited options available at checkout.

Some of your items may ship out same day from our warehouse and you’ll receive separate packages. All packages will have its own tracking number in this case for you to follow.

Please note that these are estimated shipping times & don’t account for unexpected delays. Note that around holidays there may be mail delays.

Due to COVID-19 & supply chain issues, there are possibilities of shipping delays worldwide. Everyone at all ends are working hard to ensure that your package is delivered as quickly and as safely as possible.

We provide a tracking number with every order. Please wait up to 2-3 business days after processing for tracking info to update and be sent automatically to the email you checkout with.

If it's a made to order item, please allow the extra allocated time noted in our shipping FAQ

Depending on availability, it may happen that your multi-item orders or larger orders are dispatched in separate packages. We will provide the appropriate tracking numbers for each parcel shipped in this event.

Our standard shipping rate for orders under $55 is $5. Expedited shipping options can be selected at checkout.

Discount and promotional codes cannot be combined. If you are having any issues with a promotion applying to your order, please reach out to us at support@speckspet.com

In a rare scenario that your item arrives defective, please contact us within 3 days of receiving your order. Please include photos and describe the issue so that we can get it resolved in either a replacement or store credit. 

Please note: this policy does not cover misuse, regular wear, accidental damage, water damage or any abuse of the purchased product.

Yes! If you are local, we are on both Uber Eats & Postmates to order some of our best sellers right to your doorstep.

Please use our exchange/credit portal to process your item(s) easily and quickly

We are happy to exchange items for different sizing or store credit (+ 10% off bonus) up to 14 business days of the package delivery date provided the item is in new, sellable condition.

If you are having issues choosing the right size, please contact our Customer Experience team for assistance support@speckspet.com

We will refund any item(s) up to 7 business days of the package delivery date. The item must be in unused condition, accompanied by original price tags.

Please use our Exchange/Return Portal to process your return.

Refund cases will be issued in the original form of payment. Refunds to credit/debit cards can take up to 30 days to process. If you don’t receive your refund within this time, please contact your bank in this case. Shipping fees are non-refundable.

Our portal called RE:DO offers three easy solutions:

Exchange your item for another size, return your item within 7 days, or receive store credit + 10% off your next purchase with us!

We recommend always paying the $2 RE:DO fee at checkout just incase you need to exchange or return.

If you don't purchase RE:DO for $2 at checkout and you then need to make a exchange/return, the customer is responsible for the shipping back to us fee which ranges between $4-$9+ depending on package weight.

We recommend if you are doing a size exchange, to purchase the new size so it doesn’t sell out during the wait period for us to receive your exchange.

-Shipping is non-refundable unless there was a mistake on our end.

-Package is experiencing shipping delays. Unfortunately shipping delays are out of our control and would be between you and your local shipping company.

-Returned/exchanged goods that have been shipped back to us worn, stained, damaged, and/or not in new sellable condition as it was when we shipped it.

-If customer inputs the wrong address at checkout. We ship to wherever the customer types in, thus we cannot refund a package that went to the wrong address the customer typed in.

-Import duties/customs taxes are non-refundable.

We have a 10 hour cancellation policy. Please note that we cannot cancel orders or change sizes after 10 hours has passed because orders are put into processing and prepped for shipping immediately, in many cases your package goes out same-day. If you ordered the wrong size or item by accident, please contact us right away so that we can make the appropriate changes to your order prior to 10 hours. If your item is already packaged or in transit, you must wait to receive it, then return it back to us with what size you need instead. You click our terms & conditions with our shipping and tracking information at checkout, authorizing you understand our policy. 

If you enter incorrect shipping address at checkout, we’re not responsible for unclaimed, denied or lost packages. Make sure to include any apartment or unit number.

Please contact us immediately after placing the order if you entered any incorrect information.

Specks will not provide any form of refund or reship the order unless it's returned to us by shipping company. As soon as it leaves our warehouse, it is in the shipping companies hands and responsibility. Contact your local USPS, UPS, FEDEX to track your package once you receive your tracking number from us.

If you did not input correct shipping information, customer is responsible for updated new shipping label fee for us to send back out with the correct information.

Please note that the reshipping fee and the initial shipping fee may vary depending on the delivery address and method.

Please Note: If you refuse to accept the incurred fees and the package is determined unclaimed, denied, or otherwise refused, Specks will not provide any form of refund or reship the order.

After order has been placed, promo codes cannot be applied. The promo or discount code must be entered in the discount box at checkout to receive the current promotion or discount before placing the order.

All promo codes are available for a limited time and while supplies last. Expired codes are no longer valid and cannot be used.

For items a customer wants to exchange/return it must arrive to us in the same new condition we delivered it to you in. If we receive a return/exchange with any damages and/or not in new sellable condition like we sent it originally, this item can not be refunded.

We pride ourselves on delivering brand new condition items to our customers and expect it to be returned back to us in the same condition. We will not sell damaged returned goods to another customer. Damaged returns/exchanges forces us to damage out this item and cannot be resold.